FAQ
Frequently Asked Questions
What does Selah Atelier sell?
Selah Atelier offers premium hair extensions and luxury hair products, including HD closures, individual bundles, bundle deals, and tape-in extensions.
How long does processing take?
Please allow up to 3-4 business days for processing. This allows time for your order to be fulfilled, received, inspected, prepared, packaged, and shipped with care.
How long does shipping take?
Once your order has shipped, standard U.S. delivery is approximately 7 business days.
Please remember that processing time and shipping time are separate.
How long will it take to receive my order?
Please allow up to approximately 11 business days for processing and delivery.
Processing: up to 4 business days
Delivery: approximately 7 business days
These are estimated timeframes and may vary due to carrier delays, holidays, weather, or other circumstances outside of Selah Atelier’s control.
Do you offer free shipping?
Yes. Free standard shipping is available on U.S. orders of $247 or more.
Orders under $247 will have shipping calculated at checkout.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive a shipping confirmation email with your tracking information.
Please allow up to 24 hours for tracking information to update within the carrier’s system.
Can I change my shipping address after placing my order?
Please contact Selah Atelier as soon as possible if you notice an error in your shipping information.
We will do our best to assist before your order ships. Once an order has shipped, we may not be able to make changes to the delivery address.
What happens if I enter the wrong address?
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned because of an incorrect or incomplete address, additional shipping fees may be required to resend the package.
What if my package is delayed or lost?
If your package is delayed or appears to be lost in transit, please contact the shipping carrier directly using your tracking information.
Carrier delays may occur due to weather, holidays, high shipping volumes, or other circumstances outside of Selah Atelier’s control.
What if my tracking says delivered but I cannot find my package?
Please check with household members, neighbors, building management, or other secure delivery locations first. If you still cannot locate your package, contact the shipping carrier directly to report the issue.
Do you inspect orders before shipping?
Yes. Orders are carefully prepared and inspected before being packaged and shipped from Selah Atelier.
Can I place an order during a launch or sale?
Yes. Please note that launches, promotions, holidays, and high-volume periods may result in slightly extended processing times.
How can I contact Selah Atelier?
If you have a question that is not answered here, please contact Selah Atelier through the contact information provided on our website. We are happy to assist you.